Company
TextPower
Description
TextPower, an ARCOS company, provides mission-critical text messaging (SMS) solutions for urgent and important communications with customers and employees. Designed for utilities and other organizations that require fast, reliable outreach, our industry-grade, bi-directional messaging services support integrated, automated, on-demand, and group texting. TextPower’s solutions enable rapid response, improve customer service, reduce operational costs, and help increase revenue. Learn more at www.textpower.com.
Website
Phone
+1 888-818-1808
Email For Sales Inquiries
City
Columbus
State/Province
OH
Product/Service/Solution Description
Water utilities use real-time SMS to send urgent alerts for important notices such as boil water advisories, main breaks, water quality issues, and maintenance updates. Integrated with AMI meters, the system can detect and notify customers of suspected leaks. Two-way texting lets customers request updates, inquire about payments, and get quick service info. Utilities can streamline crew call-outs, send payment reminders, and alert residents when crews are in the area. These features reduce inbound call volume, improve on-time payments, enhance internal coordination, and boost customer satisfaction by delivering faster, clearer communication during routine and high-impact events.
Technology Category(s)
IT and Back Office Technology; Communications
Target Audience
Municipal electric utilities (Public Power); Investor owned utilities; Water utilities
Company Footprint
Regional focus (North America)
