Company
Daupler
Description
Daupler helps utilities rethink real-time response. Our cloud-based Response Management System, Daupler RMS, is used by more than 200 municipalities of all sizes across North America to identify and manage service issues and emergencies from the first report all the way through resolution. Built by former utility professionals for utility professionals, Daupler brings together proprietary AI to triage and classify issues, expert call management, automated dispatch and crew callout, customer engagement, and analytics. All in one platform. The result is faster response, safer crews, lower costs, and better service for the communities you serve when every minute without service matters.
Website
City
Kansas City
State/Province
MO
Product/Service/Solution Description
Daupler RMS is a response management platform purpose-built for utilities. It automatically classifies incoming issues, from water quality complaints to main breaks, assesses severity, and dispatches the right crews while honoring union and callout rules. Daupler AI and trained call agents capture after-hours and overflow calls so nothing is ever missed. Customers report issues, submit photos, and track progress in real time, while mass notifications proactively notify them of major issues. Integrations with CMMS, GIS, billing, and IoT sensors tie it all together, and built-in analytics turn every incident into insight.
Technology Category(s)
Response Management System
Target Audience
Water utilities; Water authorities; Investor owned utilities; Municipal electric utilities (Public Power)
Company Footprint
Regional focus (North America)
Market Competition
Outify, CRC, ARCOS, Urbint
