SEW digital boardroom 

Digital Boardroom Specs

Setting – Microsoft Teams

Title – A World of Digital Customer and Workforce Experiences- Reimagining Water Utilities with SEW Platforms

Date – August 18th, 2021

Time – 2 pm EST 

Duration  45 min

Utility Attendees – 10-15

Type – Virtual Discussion

Design – Business Development


Here’s your virtual front row seat to learning all about water digitalization. Designed around real-world use cases, in the virtual session, experts from Smart Energy Water will talk about the new digital, intelligent technologies that transform the utility-customer relationships. Trusted by hundreds of utilities, around the globe, SEW platforms help water utilities build the best customer and workforce experiences through digital self-service portal and mobile platforms.

Join the session and learn about Smart Customer Mobile (SCM®) - the #1 Digital CX Platform for Utilities. SCM® is a single integrated digital platform, accessible through an online portal and native mobile apps that redefines the way people manage their water. With SCM®, water providers can perfect multichannel communication, build seamless customer journeys, leverage AI/ML analytics to optimize operational efficiency, and more. On the other hand, Smart Mobile Workforce (SMW®) helps in delivering end-to-end mobile workforce experiences. From work order management to AI/ML based schedule and dispatch, utilities are rest assured of seamless service delivery.

With the innovative digital platforms, water providers can effectively manage and conserve water. And when they harness the power of digital technologies– AI and Machine Learning, IoT, and Advanced Analytics, the result is best-in-class customer experiences (CX) and mobile workforce engagement.

Join the session to chart the course of your digital transition!


  • Welcome & Introductions (7 min)
  • Define the Problem (7 min)
  • Water Utility Story (10 min)
  • Discussion (15 min)
  • Closing (5 min)



Chris Lewis, Business Unit Head, SEW

Chris Lewis is a seasoned business executive with 20+ years’ experience in utilities, tech, commodities, consulting and mergers and acquisitions. Chris heads the push into the Small and Midmarket for SEW as BU Head SMB.

Prior to joining SEW Chris was COO of one of Canada’s fastest growing companies, ATTAbotics.